"XOXO" from Hennel Paper Co.
Our current turn around time is 4-5 business days. Please NOTE: Due to COVID-19, delays may occur. We are not responsible for shipping delays, and cannot provide refunds. We do not guarantee any delivery dates. If you ever have any questions, please reach out to firstname.lastname@example.org. Thank you for understanding!
NOTE: When you checkout with 2-day shipping, this is the *shipping* speed AFTER our 4-5 day turn-around time. Once again, shipping speed is an estimate and delays may occur.
Each gift box is made exclusively for the recipient, therefore we do not allow cancellation of orders or refunds. If a change needs to be made to your order, please reach out within 12 hours of ordering.
Please make sure that you use the correct address when checking out. If the box is shipped to an incorrect address and returned to us, we will require a $10 re-shipping fee. This fee will increase for international shipments. NO refunds for incorrect shipping addresses or refused packages. This is a personalized gift.
If the box is shipped to an incorrect address and delivered, we cannot retrieve it and cannot provide a refund.
If the gift is not delivered, you have 30 days after the ship date to alert us. After 30 days, there is nothing that we can do.
When shipping internationally, customs fees may apply. The customer is responsible for all customs fees.